Communication & Reporting

Keep in Touch & Stay Informed

At the beginning of each month, we provide you with a comprehensive update schedule that offers detailed insights into your current team. This includes attendance records, performance evaluations (both positive and negative), and any incidents that require attention. By sharing this information, we ensure transparency and enable you to address any issues promptly.

Moreover, we prioritize proactive communication when it comes to changes at the front desk. If, for instance, a concierge is unable to fulfill their shift, our goal is to reach out to you immediately. We believe in providing you with an update on their replacement before any residents approach you with concerns regarding the performance of your concierge team. Our aim is to prevent any surprises and ensure a seamless experience for both you and the residents.